Potential Motors

Client Experience Representative

Co-op (8 month / 2 semester) / Remote / Fredericton, NB, Canada / Halifax, NS, Canada

You’re passionate about a sustainable future and want to build something special. You describe yourself as curious, empathetic, bold, and humble. You want autonomy in your work and at the same time to work with a talented, like minded team. The pace and scope of building a category-defining product and launching on a global scale doesn’t scare you - it excites you.

We feel exactly the same way.

Potential Motors is an electric vehicle technology startup focused on electric off-road vehicles. Our technology will accelerate the off-road transition to electric vehicles by enabling manufacturers to develop more modular, performant, and resilient EV products. We are preparing for the global launch of a category defining product in 2022 and looking for ambitious people to join our team in creating a new product category and electrifying an industry.

Here’s where you’ll come in:

The Client Experience Representative will manage the experience of our clients who hold pre-orders on our first 100 vehicles. This includes the processes of managing the relationships with clients, managing the CRM, and developing best practices and processes for client management in Potential Motors going forward. You’ll report directly to VP of Marketing.

  • Communicate updates, features, and milestones to clients in order to maintain their trust and excitement for the product and brand

  • Respond to client inquiries about features, company progress, delivery, and more

  • Manage the CRM, keeping an organized and methodical history of relationships with clients

  • Identify key insights from clients and communicate them to Marketing, Design, and Engineering

  • Respond to inbound customer inquiries

  • Create foundational best practices, tools, and documentation for client experience at Potential Motors

Who we are looking for:

Hard skills

  • Bachelor’s degree in any discipline and currently enrolled in an MBA program

  • Previous experience in a client experience, sales, customer service, or customer success role

  • Basic understanding of CRM tools, specifically Hubspot

  • Excellent written communicator, able to to clearly articulate messages and tone through email

  • Basic technical understanding of electric vehicles

Soft skills

  • Ability to quickly build report with new people

  • High level of empathy for others' situations

  • Confident picking up the phone and talking to new people

  • Ability to plan and work independently

  • Ability to identify customer insights

  • Action oriented

  • Commitment to growth and self-improvement

  • Ability to adapt quickly to change

  • Comfortable with ambiguity

  • Passion for sustainability

Nice to Haves

  • Experience working in a customer facing role with high net-worth individuals

  • Experience selling or marketing high-end products

  • Experience off-roading, overlanding, camping, or other kinds of outdoor adventure

  • Experience in a startup

What it’s like to work with us:

  • Ongoing mentorship after your co-op is complete

  • Freedom and flexibility in work-life balance

  • You will work with something real - you will see your work driving!

  • Develop a detailed understanding of current and future technology in electric vehicles

  • Team Building Events

PM Mentorship Program:

Many of our team members can point back to earlier in their careers to a previous employer / prof / mentor who played a big role in their own career growth. In turn, we want to provide you with the same access to someone a bit further in their career, even after you’ve left Potential Motors, as a resource as you continue on in school & step into your career (ideally, a career with us ;)

Thank you!

We recognize that applying for co-ops is a time consuming process, and we appreciate the time and effort you have put into your application with us. We will reach out to set up an interview if we would like to move forward with your application.

Potential Motors is an equal opportunity employer. 

Working at Potential Motors

You’ll get the chance shape the future of off-road and build great things with great people every day.

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